Proposta para padronização de processo: um estudo de caso no setor de reforma e manutenção de unidades escolares estaduais

Abstract

The adoption of a Quality Management System is becoming increasingly essential within an organization for those seeking satisfactory results through control, optimization, improvement and maintenance of its processes as it allows us to identify flaws that affect the quality and productivity of its products and services. The standardization has been used as one of the most important tools of management, therefore, it is through the standard procedures that can achieve predictable results. His absence will make the vulnerable process, inducing him to constant failures. Based on the methodologies presented in the bibliographies studied, the aim of this study is to propose improvements on the construction planning process developed in the Sector for Reform, maintenance and minor repairs of the physical structure of state school units. The work was developed through a case study, which was made a diagnosis to identify the stages of the process that has operational difficulties, requiring intervention. Thus it was possible to understand the causes responsible for the failures that generated rework and demanded more time in preparing the documentation for the planning of the work. After identifying the problems, actions were defined to be implemented immediately and in the long run within the industry as a proposal for improving the process. It is expected that the proposed improvements will serve as a starting point for the implementation of the Quality Management System within the sector and resulting in greater flexibility and transparency in the process.