Diagnóstico do processo de assistência técnica

Abstract

The boom in the construction industry in recent years has caused companies to build as quickly as possible, often without much focus on quality, which has led to an increase in the number of complaints after the delivery of the projects. The objective of this study is to present the results obtained during a Case Study in the city of Salvador, aiming to identify the main pathological manifestations found in the post-work phase, as well as the procedures related to customer technical assistance applied in the sector of buildings. The main contribution of this work is the identification of the flow of information in the Technical Assistance process, as well as the main pathological manifestations identified. From this research, it was possible to verify that with an efficient technical assistance service, it is possible to collect data for feedback from the company's sectors, such as projects, budget, incorporation, engineering and supplies, enabling a corrective action to re-occurrence of these problems in future works.