Estudo de caso: utilização de ferramentas da qualidade na operação logistica de distribuição de produtos de higiene e limpeza de uma empresa na região metropolitana de Salvador.

Abstract

Management tools have been applied in the most diverse operational areas in the face of the acceleration of the pace of changes imposed by globalization in any organizational environment. This article aims to study the benefits obtained by adopting the principles of daily routines management through the management of indicators and methodologies of decision making and implementation of procedures of the operational processes, in the development and implementation of a system of operation Logistics of Distribution of a Company of Hygiene and Cleaning Products. The conclusion presents the impacts by the adoption of the PDCA and SDCA methods in the company demonstrated in the results some indicators with the loss, productivity and the improvement of the organization in the work environment.