Análise de processos e plano de intervenção de melhorias em uma empresa de engenharia

Abstract

The industrial engineering market is a sector that is growing nationwide, due to the number of factories contained in Brazil, the periodicity of maintenance plans and the growing construction and assembly of new plants. The study in question is based on the activities of an industrial engineering company, which operates in maintenance and construction and assembly in several sectors, with bottleneck activities that must be optimized. Based on the need to optimize internal processes in the search for competitive advantages presented by the company, the objective of the study was to apply tools to map the processes of the commercial and supply sectors. In order to establish a holistic look towards process improvement, the Lean Manufacturing ideology was used in parallel with the methodology developed by the project team, which consists of four steps and relies on the application of mapping tools, understanding the inherent processes business; SIPOC diagram for understanding bottlenecks and; Ishikawa diagram for understanding causes. After internal analysis, there was a need for improvements in intersectoral communication, strategic bidding and inventory management; some of the causes of the problems were understood. After application of tools, intervention proposals were developed to align the teams, in addition to the development of Excel and POP’s systems to increase productivity, standardize and speed up processes.